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Cancellation, refunds and delivery

Last updated 15 October 2026

This policy covers what you pay eGig: plans (Pro, Business, Recruiter seats) and add-ons (featured job, urgent tag, boost, spotlight). The price you see on Pricing already includes GST, and nothing is added at checkout.

Delivery

  • Everything eGig sells is digital. Nothing is shipped.
  • Your plan or add-on switches on as soon as the payment succeeds. You get a confirmation email and an invoice in Plan and billing.
  • If it hasn’t switched on within one hour, email us with your payment ID and we’ll fix it or refund you.

Cancellation

  • Plans never renew automatically and we never set up an automatic debit. You pay for a month or a year and the plan simply ends unless you choose to extend it.
  • So there is nothing to cancel. You can stop using paid features at any time.

When you get a full refund

  • You were charged twice, or charged by mistake.
  • You paid but the plan or add-on didn’t switch on, and we couldn’t fix it within 48 hours.
  • A fault on our side stopped you using what you paid for for a large part of the period.
  • You ask within 48 hours of buying a plan and haven’t used its paid features yet (for example, you haven’t published a featured job or run a boost).

When we can’t refund

  • After 48 hours, if you simply change your mind. The plan stays active until its end date.
  • Add-ons that have already been delivered, such as a featured job that went live or a boost that already ran.
  • Accounts suspended for scams, fake jobs or asking job seekers for money.

Payments between members

eGig takes zero commission and does not hold, collect or transfer money for freelance projects, gigs or jobs. Clients and freelancers pay each other directly, so refunds of that money are between them. If someone doesn’t deliver or doesn’t pay, report them from the contract or chat. We review it and can warn or ban the account at fault.

How to ask for a refund

  • Email info@egig.in from your account email with the payment ID (it’s on your invoice).
  • We acknowledge within 48 hours and decide within 7 days.
  • Approved refunds go back to the original payment method through Razorpay. Banks usually show them within 5 to 7 working days.

Not happy with our answer? Contact our grievance officer, or the National Consumer Helpline on 1915.