Ramya RAMAKRISHNAPRO

Test platform features across Photographer, Brand, and Stylist user roles to evaluate workflows and identify potential functional issues. Maintain Excel-based testing trackers documenting observations, actual results, potential issues, and areas requiring clarification. Review user journeys and platform navigation to identify opportunities for workflow improvement and better user experience. Document findings and follow-up actions to support issue resolution and ongoing platform development. Analyse feature behaviour against expected workflows and communicate observations to support operational process improvements.

Supported enterprise applications and business-critical production systems. Investigated incidents, analyzed issues, and delivered timely technical resolutions. Worked with structured data, logs, operational reports, and documentation. Coordinated with internal teams to maintain service continuity and SLA compliance. Applied troubleshooting and analytical skills to resolve system issues efficiently. Ensured process accuracy, quality standards, and operational stability.