eGigHow to become an IT support engineer
An IT support engineer sets up and fixes computers, networks, email and printers for an organisation’s staff, and keeps systems secure and backed up.
Steps to become an IT support engineer
- Get a diploma or degree
A hardware and networking diploma, B.Sc IT or BCA is common.
- Learn hardware and Windows
Installing, troubleshooting and upgrading laptops and desktops.
- Learn networking basics
IP addresses, routers, switches and Wi-Fi set-up.
- Get a certification
Entry-level hardware, networking or Microsoft 365 certificates help.
- Start at a help desk
Service desk and on-site support roles hire freshers often.
Skills that raise your pay
- Networking certifications like CCNA
- Windows Server, Active Directory and Microsoft 365
- Cloud support roles (AWS, Azure)
Prove your skills with a free eGig skill test; the certificate shows on your profile.
Career path
Get ready to apply
Common questions
Is IT support a good start in tech?
Yes. It leads to system administration, networking, cloud and security roles with more experience and certificates.
Do IT support jobs need night shifts?
Some do, especially for international clients and data centres. Office support is usually day shift.
How long does it take to become an IT support engineer?
Usually 3–6 months, depending on your starting point and how much time you put in.
How much does an IT support engineer earn?
Typical pay is ₹15,000–₹22,000 a month for freshers, ₹22,000–₹35,000 with 2–5 years’ experience and ₹35,000–₹55,000 for senior staff.