eGigReceptionist interview questions and answers
The receptionist is the first person visitors and callers meet. Expect questions on manners, handling calls and visitors together, and staying polite with difficult people.
11 questions. Read each one, start the timer and answer out loud as if you were in the room, then open the tip. Nothing is recorded.
How would you greet a visitor?
What a good answer covers
Stand or look up, smile, greet them, ask how you can help, and offer a seat while you inform the person they are meeting.
The phone rings while a visitor is waiting. What do you do?
What a good answer covers
Excuse yourself to the visitor, answer the call briefly, take a message if needed and return to the visitor.
A visitor without an appointment insists on meeting the director. What do you do?
What a good answer covers
Stay polite, take their details and purpose, check with the director’s office and offer a time if they can’t meet now.
How do you take a message?
What a good answer covers
Name, company, number, purpose and time of the call. Read it back to confirm.
How do you keep the front desk organised?
What a good answer covers
A visitor register, a courier log, a meeting room calendar and a tidy desk.
How would you handle an angry visitor?
What a good answer covers
Listen, stay calm, apologise for the trouble, and get the right person to help quickly.
Which languages do you speak?
What a good answer covers
English plus the local language helps a lot with visitors and calls. Be honest about your level.
Have you used a phone system or visitor software?
What a good answer covers
Name the system, like an EPABX or a visitor app, and what you did with it.
How do you handle couriers and deliveries?
What a good answer covers
Check, sign, log and inform the person the same day. Do not open other people’s parcels.
What does a professional appearance mean to you?
What a good answer covers
Neat clothes, a friendly expression and a clean desk, because you are the company’s first impression.
How do you protect privacy at the front desk?
What a good answer covers
Do not share employees’ numbers or schedules with visitors, and keep the register away from public view.
All 11 questions with answers
1. How would you greet a visitor?
Stand or look up, smile, greet them, ask how you can help, and offer a seat while you inform the person they are meeting.
2. The phone rings while a visitor is waiting. What do you do?
Excuse yourself to the visitor, answer the call briefly, take a message if needed and return to the visitor.
3. A visitor without an appointment insists on meeting the director. What do you do?
Stay polite, take their details and purpose, check with the director’s office and offer a time if they can’t meet now.
4. How do you take a message?
Name, company, number, purpose and time of the call. Read it back to confirm.
5. How do you keep the front desk organised?
A visitor register, a courier log, a meeting room calendar and a tidy desk.
6. How would you handle an angry visitor?
Listen, stay calm, apologise for the trouble, and get the right person to help quickly.
7. Which languages do you speak?
English plus the local language helps a lot with visitors and calls. Be honest about your level.
8. Have you used a phone system or visitor software?
Name the system, like an EPABX or a visitor app, and what you did with it.
9. How do you handle couriers and deliveries?
Check, sign, log and inform the person the same day. Do not open other people’s parcels.
10. What does a professional appearance mean to you?
Neat clothes, a friendly expression and a clean desk, because you are the company’s first impression.
11. How do you protect privacy at the front desk?
Do not share employees’ numbers or schedules with visitors, and keep the register away from public view.
Before the interview
- Read the job description twice and match two of your examples to what it asks for.
- Keep printed copies of your resume, ID proof and certificates ready, even for online rounds.
- Know your current CTC, expected salary and notice period. Check typical pay in our salary guide, and compare offers with the in-hand salary calculator.
- Genuine employers never ask you to pay for an interview, training kit or joining. Report anyone who does.